Return Policy

We want you to get what you ordered, in one piece. Here is exactly what we cover and what we do not — no small print.

What we replace or refund

We accept returns and replacements when the fault is ours:

Damaged in transit — cracked, broken, dented or leaking
Wrong item — you received something other than what you ordered
Missing item — part of a set or an item from your order is not in the parcel
Manufacturing defect — it does not work as described

Email ShopDevghar@gmail.com within 48 hours of delivery with your order number and clear photos of the item and the outer packaging. We will send a replacement or refund you in full — your choice. In most cases you will not need to ship anything back.

Please film or photograph the parcel as you open it if the outer packaging looks damaged. It turns the whole thing into a two-minute conversation instead of an argument.

What we do not accept

Change of mind. We are a small operation with thin margins on fragile goods, and return shipping across India costs more than most of our items. We would rather keep prices low than build returns into them.
Opened consumables. Agarbatti, dhoop, cones, loban and other samagri cannot be returned once the pack is opened, for hygiene reasons. If a pack arrives damaged or crushed, that is covered above.
Normal variation. Hand-painted and handcrafted items — chowkis, meenakari pieces, idols — vary slightly in shade and finish from the photos. That is the nature of handwork, not a defect.
Damage after delivery, or items that have been used, washed or altered.

Cancellations

Cancel any time before dispatch and you get a full refund, including any COD advance. Once the order has been dispatched it cannot be cancelled.

Refused deliveries on COD orders

If you refuse a COD delivery without one of the reasons above, the 20% advance is not refunded — it covers the packing and the return shipping we have already paid for. If you refuse it because the parcel is visibly damaged, tell us and you get the advance back in full.

How refunds are paid

Prepaid orders are refunded to the original payment method within 5–10 working days. For COD orders we refund the advance by UPI or bank transfer — we will ask for the details when we process it.