FAQs

Ordering and payment

Do you offer cash on delivery?
Yes. You pay a 20% advance online when you place the order, and the remaining 80% in cash to the delivery agent.

Why do I have to pay 20% upfront on a COD order?
Because we pack and ship the parcel before we see any money. The advance confirms you actually want the order. It keeps our refused-delivery losses low, which is the only reason we can offer COD at all at these prices. It comes off your total — you are not paying extra.

What happens to the 20% if I cancel?
Cancel before dispatch and you get all of it back. If you refuse the delivery without a reason — the parcel is fine, you just changed your mind — the advance is not refunded, because we have already paid to send it and to get it back.

Delivery

How long will it take?
Dispatched in 24–48 hours, delivered in 4–8 working days. Remote pincodes and the North East take a little longer.

What does delivery cost?
Free above ₹999. ₹49 flat below that. Nothing appears for the first time at checkout.

Do you deliver to my pincode?
We ship across India. Enter your pincode at checkout — it will tell you immediately if we cannot reach you.

Will it arrive before Diwali?
If you order at least two weeks ahead, yes. Courier networks across India get badly congested through the festival season, so the closer to the date you order, the less we can promise.

How do I track my order?
You get a tracking link by email when it ships. It can take 24 hours to start updating — that is normal.

Products

Will it look exactly like the photo?
Close, but hand-painted and handcrafted pieces — chowkis, meenakari work, idols — vary slightly in shade and finish. Screens also render colour differently. Where an item varies noticeably we say so on the product page.

Are the sizes accurate?
Approximate, and listed on the product page. Several products include a photo with dimensions — check it before ordering, especially for idols and the kalash.

Do the diyas take oil or tealights?
Both, for the metal ones. Each product page says which.

Returns

Something arrived broken. What now?
Email ShopDevghar@gmail.com within 48 hours with your order number and photos of the item and the outer packaging. We replace it or refund you in full, your choice, and you usually don't need to send anything back.

Can I return something I just didn't like?
No. We don't accept change-of-mind returns — return shipping across India costs more than most of our items, and building that into the price would make everything more expensive for everyone. This is why we write long product descriptions.

Can I return opened agarbatti?
No, opened consumables can't be returned for hygiene reasons. If a pack arrives crushed or damaged, that is covered.

Anything else

Do you do bulk or gifting orders?
Yes — for return gifts, corporate Diwali hampers or a temple order, email us before placing it and we will work something out.

How do I reach a human?
Email ShopDevghar@gmail.com. A person reads it, usually within a day.